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Refund Policy

A legal disclaimer

f you received damaged, broken or defective merchandise, or have an issue with your order or package received, please contact Customer Service at 567-712-8558, Tuesday–Thursday , 10:00am–3:00pm Central Time before returning it. You may also email us  WhitneyJCo@outlook.com.

Refund Policy - online

We want you to be happy with your purchase! If you're not completely satisfied, you can return your item within 7days as set forth in this policy.

General Conditions and Restrictions

  • Any single line item that totals $25.00 or more is considered a bulk purchase and must be returned to WhitneyJco.com

    • Individual items from the online order can be returned at the store.

      • This $25.00 limit will be waived for items that were priced over $25.00 individually.

  • Seasonal items from a bulk purchase (including Christmas, New Year's, Valentine's Day, St. Patrick's Day, Spring, Easter, Graduation, Summer, July 4th, Back-to-School, Fall/Thanksgiving) may incur a 20% restocking fee.

  • Your return must be in sellable condition. Used merchandise cannot be returned.

  • Damaged and/or defective merchandise from an online order cannot be returned to the store.

  • If you have received damaged, defective, or incorrect merchandise, please call 567-712-8558 or email us prior to returning the item. Do not discard damaged merchandise or the box it was shipped in.

  • Shipping and handling charges will not be credited unless the reason for the return is our error and cannot be returned at store level.

  • Returns or exchanges of products are prohibited unless customer presents original receipt and products are in new, unopened condition. Warranty claims must be submitted directly to the manufacturer.

 Refund Policy- in store

With the original receipt

Within 7 days of receiving your purchase, we will gladly exchange the merchandise, give store credit, or issue a refund based on your original method of payment. There will be a wait of 10 calendar days on check purchases, or merchandise credit can be issued.

Without the original store receipt

You may exchange the merchandise or be issued a merchandise credit based on the lowest selling price in the last 60 days. Valid ID is required.

We reserve the right to limit or refuse to accept the return of certain products and non-receipted items.
 

Return Exclusions

Returns or exchanges of  products are prohibited unless customer presents original receipt and products are in new, unopened condition. Warranty claims must be submitted directly to the manufacturer.  We reserve the right to limit or refuse to accept the return of certain products and non-receipted items.

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